Help

Both of you download Heartstrings and sign in. One of you taps Invite them and shares the link or the 6-letter code. The other taps the link, or chooses I have a code and types it in. You're paired as soon as it's accepted.

Invite codes expire after 2 days. If yours has, create a new one.

Heartstrings is built for two, so most of it opens once you're paired. You can sign in and get set up while you wait for your partner.

Not yet. Heartstrings is iPhone only for now.

Check that notifications are on for Heartstrings in iOS Settings › Notifications, and that the kind you expect is on in Heartstrings › Settings › Notifications. Quiet hours deliver notifications silently overnight.

Photo suggestions need access to your photo library. Turn it on in iOS Settings › Heartstrings › Photos. Only photos you pick are ever uploaded.

Most things, yes, because it's a shared space. Ideas, notes and lists you mark Just me stay private, surprise dates stay hidden until they're revealed, and your answers to questions unlock only once you've both answered. More on who can see what.

Touch and hold your home screen, tap the + button, search for Heartstrings, and choose the photo, days together or countdowns widget.

Settings › Storage & data › Download our memories. You'll get a zip of your photos and everything you can see in the app. The download link works for a day.

Your shared space closes for both of you straight away. It's kept, unreadable, for 90 days in case you both change your minds, then deleted for good. Download your memories first if you'd like a copy.

In the app, go to Settings › Account › Delete my account and type DELETE to confirm.

If you're paired: you're signed out everywhere and can't sign back in. Your partner is told, and can still look back and download your shared space for 14 days. Then everything is deleted for good, including your account.

If you're not paired: everything is deleted straight away.

Can't get into the app? Email support@heartstrings-app.com from the address you signed in with and we'll delete it for you.

That's fine. Apple forwards our emails to you. If you need us to find your account, tell us the email you use for your Apple ID and roughly when you signed up.